Meanwhile, SeaWorld Abu Dhabi is opening on Yas Island on 23 May. Last month, Yas Island launched a new tourism campaign and announced Aquaman and Game of Thrones star Jason Momoa as its new chief island officer. “We are proud to support Miral in their quest to deliver exceptional experiences to their customers,” Yazbeck added. Naim Yazbeck, Microsoft UAE’s general manager, said Miral “can better engage with their customers, providing them with a personalized and seamless experience”. “Our collaboration with Microsoft is a testament to our relentless pursuit of delivering unique and memorable experiences to guests of all ages and nationalities – further positioning Yas Island as a top global destination for entertainment and leisure.” “We champion innovation at every step and believe that digital transformation is key to creating more compelling and personalized visitor propositions,” said Miral’s CEO Mohamed Abdalla Al Zaabi. These are augmenting the capabilities of chatbots for customer services for the first time in the UAE’s tourism and entertainment sector. It uses ChatGPT, an artificial intelligence (AI) chatbot, through Microsoft’s Azure OpenAI Service. The service was created to provide personalised help and information for visitors.
Yas Island in Abu Dhabi is an entertainment and leisure destination, home to theme parks such as Ferrari World Abu Dhabi, Yas Waterworld and Warner Bros. Miral has partnered with Microsoft to launch a new generative AI service to enhance the visitor experience at Yas Island’s theme parks and experiences.
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